Help Center

Yes, you can return an item. We want you to be fully satisfied with every purchase from Clevora. If you decide not to keep a product, you can return it within 14 calendar days in its original packaging, with the label attached, and in new, unused condition. Once we receive the items, we will refund the product cost. 

Please note that return shipping costs are your responsibility, as we do not offer free returns. If the items arrive damaged, lost, or are returned to you by the carrier, we cannot issue a refund, and you will need to follow up with the shipping company.

You can send your return to:

Clevora

Zuiderpark 18S

9724AG Groningen

Netherlands

If you need further assistance, feel free to contact us at support@beclevora.com.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Be sure to include photos of both the package and the products, along with a description of the damage. Please note that orders shipped on pallets must be returned with the original pallet.

We do not accept returns based on slight differences in color, material or design. We only work with handmade products made from natural materials, and slight imperfections or differences are considered part of the appeal of our collection.

You can contact us through support@beclevora.com.

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or through the carrier’s tracking page.

There is a limited window where we may be able to cancel your order prior to dispatch. If the order has already been shipped, we will not be able to cancel it.

If you would like to request a cancellation, please contact us as soon as possible at  support@beclevora.com.

Ordered products will be delivered as quickly as possible in accordance with the requested shipping method.Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

• The estimated shipping time for delivery varies on the location & size of your items.
• You can find all delivery lead times in our Shipping Policy.

We work with third-party shipping partners including Post NL, DHL, UPS, DPD, DACHSER, and GLS. Clevora reserves the right to select alternative carriers when necessary, depending on availability and suitability for the order. Once an order has left our premises, Clevora cannot be held responsible for any delivery delays.You will be able to choose your preferred shipping option at checkout.

Standard Shipping

We offer standard shipping options. Delivery times may vary depending on your location and the selected shipping method. Shipping costs are calculated based on the value and volume of the products in your cart.

Express Shipping

At this time, we do not offer express delivery.

If you haven't received your complete order, don't worry, it will arrive in the next few days. Sometimes the shipping company divides the order into separate deliveries for logistical reasons. If you still have not received the rest of your order 5 business days after the arrival of the first part, please contact us at support@beclevora.com

Clevora is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

At Clevora we understand that your online security is of paramount importance. We are committed to providing a secure online shopping environment that goes above and beyond industry security standards and guidelines through our payments service provider.

For more information, please see our Privacy and Security Policy.

We accept the following credit cards: MasterCard, Visa, Maestro and UnionPay. We also offer payment via PayPal and other secure online payment gateways such as Apple Pay and Google Pay.